UHelp-Support Ticketing System is a comprehensive software application that helps businesses manage their customer support operations efficiently and effectively. It offers a range of features to streamline ticket management, automate processes, and enhance customer satisfaction.
The UHelp application offers a powerful set of features designed to enhance helpdesk efficiency and improve customer experience. It includes ticket management for streamlined inquiry handling, canned responses for quick replies, and automation tools to reduce repetitive tasks. Advanced reporting provides insights for better decision-making, while customization options allow businesses to fit their needs.
UHelp is a user-friendly ticketing system that streamlines communication and collaboration among agents, enabling efficient customer support.
The Email To Ticket feature in UHelp helpdesk allows customers to submit tickets by sending an email to the designated support email address. Additionally, customers can also attach files to their email, which will be automatically added as attachments to the ticket created. This feature saves time and effort for both the customer and the support team, as it eliminates the need to log in to the application to create a ticket and manually attach files.
The UHelp Helpdesk provides users with the ability to add and use multiple languages, making it easier to switch between them as needed. The application's interface can be translated into different languages using the built-in language translations page, enabling non-English speaking customers to access the platform and allowing companies to expand their reach to a global audience.
A rating system is a method of evaluating the quality, performance, or effectiveness of a product or service based on certain criteria. It can take many forms, such as customer reviews, star ratings. Rating systems are helpful for providing feedback and guiding purchasing decisions, but can also be subjective and influenced by individual opinions and biases.
UHelp also features departments, categories, and sub-categories, providing businesses with a structured and organized way to manage customer inquiries. Additionally, it includes a knowledge base and FAQs section, helping customers find answers to common questions without having to submit a ticket.
Business hours are essential for Uhelp helpdesk operations, as they are the time during which a helpdesk is available to receive and respond to customer inquiries or support requests. Customers may have different support needs, so it is important to define business hours that align with their requirements. It is also important to communicate any changes in business hours or service levels to customers so that they are aware of what to expect.
The UHelp application offers several automated features that reduce the amount of time users spend on repetitive tasks. These include Auto-Ticket-Close, Auto-Notification-Delete, Auto-delete-Trashed-Ticket, Auto-overdue-ticket, inactive Customers and guests auto-delete, and Email-to-ticket.
